MBA, Babson College
BBA, Operations Management, University of Massachusetts, Amherst
Research & Teaching Interests
Teaching interests center around Operations & Quality Management, including related disciplines such as Project Management.
Industry & Academic Experience
After serving 20 years as Executive VP/Principal to one of the nation's largest Business Process Outsourcing firms (750+ employees servicing Fortune 50 clientele), David founded A.R.I. Quality Consulting (www.ariqc.com), bringing operational/quality management best practices to service organizations. Guest lectures at UMASS, Amherst and Northeastern preceded entry into part-time university teaching.
Services to the Profession
David serves on the Operations & Information Management Advisory Board for the Isenberg School of Management, UMASS Amherst. David also serves on the Board Compliance and Risk Management Committee of a large Boston-area nonprofit to leverage his data security and compliance background as they navigate ongoing client and regulatory challenges.