MBA, Babson College
BBA, Operations Management, University of Massachusetts, Amherst
Research & Teaching Interests
Teaching interests center around Operations & Quality Management, including related disciplines such as Project Management.
Industry & Academic Experience
After serving 20 years as Executive VP/Principal to one of the nation's largest financial services BPO’s (Business Process Outsourcing) -- 750+ employees servicing Fortune 50 clientele, David founded A.R.I. Quality Consulting, to bring operational, quality management, and compliance best practices to service organizations. Professional certifications: Project Management Professional (PMP).
Services to the Profession
David serves on the Operations & Information Management Advisory Board for the Isenberg School of Management, UMASS Amherst. David also serves on the Board Compliance and Risk Management Committee of a large Boston-area nonprofit to leverage his data security and regulatory compliance background.