Jay Mulki
Associate Professor, Marketing
Renfro Fellow

Jay Mulki

202 Hayden Hall
Northeastern University
360 Huntington Avenue
Boston, Massachusetts 02115-5000

617.373.5740
j.mulki@northeastern.edu


Profile

Education

PhD in Marketing, University of South Florida
MBA in Marketing, University of Hawaii at Manoa
BS in Chemical Engineering, Mysore University, India

Research & Teaching Interests

Professor Mulki’s primary research interests are in the areas of business ethics, services marketing, personal selling, and sales management. Professor Mulki has taught undergraduate classes in International Marketing and Introduction to Marketing, and graduate classes in International Marketing, Services Marketing and Marketing Strategy.

Industry & Academic Experience

Professor Mulki has B2B selling experience in the energy sector in domestic and international markets. He held senior management positions in Fortune 500 companies before entering the doctoral program.

Services to the Profession

Professor Mulki served as a co-chair of the Academy of Marketing Science World Annual Congress, Lima, Peru (2014), Board member of Global Sales Science Institute, National Conference in Sales Management. He is member of editorial review board of Journal of Marketing Theory and Practice, Journal of Personal Selling & sales Management, Journal of Business Reserach (Marketing Group) and member of abstract editorial Board for Journal of Personal Selling and Sales Management.

Awards & Recognition

Chosen as an Outstanding Paper Award Winner at the Literati Network Awards for Excellence 2012. “Ethical reputation and value received: Customer perceptions,” published in International Journal of Bank Marketing. The award winning papers are chosen following consultation amongst the journal’s Editorial Team, who agreed that this was one of the most impressive pieces of work they saw in 2011.

Recipient , Fulbright Specialist grant

In 2008, granted Renfro fellowship based on criteria of consistent research achievement, quality of teaching, and college and university citizenship.

Publications

Selected Publications

Jaramillo, F., Mulki, J., Boles, J. (2012). Bringing Meaning to the Sales Job: The Effect of Ethical Climate and Customer Demandingness. Journal of Business Research.

Flaherty, K., Lam, S., Lee, N., Mulki, J., Dixon, A. (2011). Social Network Theory and the Sales Manager Role: Engineering the Right Relationship Flows. Journal of Personal Selling & Sales Management, winter, 29-40.

Hollet-Haudebert, S., Mulki, J., Fournier,, C. (2011). Impact of Cynicism and Professional Efficacy on Organizational Commitment of French Salespeople. Journal of Personal Selling and Sales Management.

Mulki, J., Jaramillo, F. (2011). Ethical Reputation and Value Received: Customer Perceptions. International Journal of Bank Marketing, 29(5), 368-351.

Jaramillo, F., Mulki, J., Boles, J. (2011). Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict The Missing Link? Journal of Personal Selling & Sales Management.

Presentations

Selected Presentations

Barczak, G., Lassk, F. (Author Only), Mulki, J. (Author Only), Creativity and Innovation Management Community Conference, "Antecedents to Team Creativity: An Examination of Team Emotional Intelligence, Trust, and Collaborative Culture,” CIM Journal/Wiley Publishing, Paris, France. (July 1, 2010).

Mulki, J. (Presenter & Author), 39th NABA Expo: Management Leadership Development Institute, "Putting the Sizzle to Service,” National Association of Bank Accountants, Houston. (June 15, 2010).

Marck, M. (Author Only), Mulki, J. (Presenter & Author), Lipovski, P. (Author Only), 2010 Academy of Marketing Science Conference, "Developing Customer Solutions During an Economic Downturn,” Academy of Marketing Science, Portland, Oregon. (May 29, 2010).

Hollet-Haudebert, S. (Presenter & Author), Mulki, J. (Presenter & Author), Fournier, C. (Author Only), 2010 National Conference in Sales Management, "Cynicism and Professional Efficacy: A Study of French Salespeople,” Phi Sigma Epsilon, Milwaukee, WI. (April 1, 2010).

Robertson, C. (Presenter& Author), Mulki, J. (Author Only), Gonzalez, G. (Author Only), BALAS, "Predictors of Supplier Trust: A Study of Latin American Employees,” BALAS, Barcelona, Spain. (March 2010).