Bone, S.A., Lemon, K.N., Liljenquist, K.A., Fombelle, P.W., Voorhees, C., DeTienne, K.B., and Money, R.B. (2016), "When Saying is Believing: How Solicitation of Feedback Influences Customer Repurchase Intentions and Behavior," Journal of Marketing Research.
Fombelle, P.W., Bone, S.A., and Lemon, K.N. (2015), "Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas," Journal of the Academy of Marketing Science, 1-22.
Bone, S.A., Fombelle, P.W., Ray, K.R., and Lemon, K.N. (2015), "How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service," Journal of Service Research, 18 (1), 23-38. Featured in: CSL Blog http://wp.me/p3C2XT-em. (Best Practioner Paper at Frontiers in Service Conference 2011.
Witell, L., Synder, H., Gustafsson, A., Fombelle, P.W., and Kristensson, P. (2015), “Defining service innovation, a review synthesis,” Journal of Business Research.
Fombelle, P.W., Jarvis, C.B., Ward, J., and Ostrom, L. (2012), "Leveraging Customers' Multiple Identities: Identity Synergy as a Driver of Organizational Identification," Journal of the Academy of Marketing Science, 40(4), 587-604.